Eventually every homeowner runs across a problem they can’t resolve themselves. Leaky pipes, smoking furnaces, a clogged toilet, broken well pump….the number of things that can go wrong at any given time in your home are endless. But then what? What happens when you finally can’t do it yourself? How do you find a plumbing or heating company you can trust?
Today, it is important to take care in hiring a contractor to work in your home. In order to ensure the safety of your family and your home, and make sure you are not being taken advantage of it is prudent to do a little research before you let a stranger into your life.
Where To Find Plumbing & Heating Contractors
The first place to look for a new plumbing or heating company is to ask friends and neighbors who they use. Recommendations are the best way to find a trustworthy contractor. By hearing from your friends and family about their experiences with a company, you are able to gauge whether or not that contractor would be the right fit for your job. You will be able to get a better picture as to how much they charge, what the projects results was, if they were punctual, and of course if your friends were satisfied with the outcome.
The next best way to find a reliable contractor is through the internet. By searching for “local plumber,” “licensed contractor” or even a more specific repair need you will receive plenty of local companies to choose from. Online review sites such as Google Local, Yelp, Angie’s List and Yellowbook.com can further help with your decision making process by getting rid of poor performing contractors from the beginning. It is important, too when reading reviews to do so critically.
Finally, you can also look for local contractors through your chamber of commerce or the BBB. These local organizations keep a detailed list of affiliated companies to search from.
Important Questions To Ask Contractors
After choosing a few contractors for your repair need, it is important to interview them. To find a dependable contractor it to recommended you ask the following questions:
1. MOST IMPORTANT! Are they licensed and insured? Demand proof! And if you’re still in doubt, check with the Better Business Bureau. Ensuring your plumber or heating contractor is licensed is the most important factor! Not only is hiring an unlicensed contractor illegal for many jobs, but it also puts your home and family at risk if things do go wrong.
2. How experienced are they? Is this a job they have done before? Can they give you any references? These days, some technicians carry a “brag book” with photos and reviews from previous jobs. This is a wonderful way to see the quality of their work, as well as their tidiness around the job site.
3. How does the company hire it’s employees? Do they have to undergo a background check? Most reputable plumbing and heating companies run thorough background checks on their staff to ensure they have no drug or criminal records. This is important for your peace of mind.
4. What is the warranty on the work? Most companies give 90 day warranties on repairs and up to one year on installations. Of course, manufacturer warranties may also apply.
5. Finally – What is it going to cost? Always get an estimate up front, and in writing. For most companies, this is standard practice. In the past 10-15 years many contracting firms have gone away from the time and material approach to pricing, and now price jobs in their entirety before they begin. This is great for the consumer because it allows you to grasp the full scope and cost of a job upfront, and you no longer have to watch the clock tick worrying about inefficient workers driving up the bill.
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